Call Center Suite
The Evolution of business telecom
Call Center Suite is a powerful set of modular software applications to maximize the effectiveness and productivity of your call center operations. Each module works with your Inter-tel system to add profit generating tools, maximize efficiency, and structure management within your office telecom platform. Previously, only large corporations could afford tools like this, because of the expense and required proprietary equipment. Now, Inter-Tel has engineered a suite of applications which makes a powerful call center an affordable reality.
The family of applications that Call Center Suite can provide includes:

  1. Server
    1. Provides Link between telephone system and computer network
    2. Constantly monitors calls 24/7 to provide snapshots of call traffic in real time
    3. Cradle to Grave technology on both inbound and outbound calls on every device
  2. Intelligent Router
    1. Uses database to intelligently route calls to sales agents or customer service professionals automatically, eliminating hold time
    2. Automatically records calls to the voicemail
  3. Real Viewer
    1. Displays over 140 different performance statistics to agents on a configurable size on their screen
    2. Visual and audible alarms
  4. Call Viewer
    1. Screen pops your database on incoming or outgoing calls
    2. Easy to use screen controls to hold, transfer, conference, and move calls from screen to screen, etc
    3. Coordinates call and database transfers and greets callers by name
  5. Reporter Basic
    1. Cradle to grave auditing
    2. Call charge estimates with customized reports and the ability to export to spreadsheets
    3. Abandoned call recovery
  6. Reporter
    1. Reporter basic Plus
    2. Supervisory call and extensions control with station monitoring and record
    3. Comprehensive real-time statistics, with busy hour analysis, and audible and visual alarms
  7. Reporter Pro
    1. Reporter plus
    2. Detailed agent activity, monitoring, control, and record all from your desk
    3. Agent tiles for a quick summary
  8. Auto Reporter
    1. Use the reporter programs remotely from your home internet or even your pilot
  9. Connection Assistant
    1. TAPI integration through software at a lower cost
    2. Allows users to see screen pops, dial out, track calls
    3. Integrates with Outlook or Act
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